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Parent Portal Guide

Purpose

This guide is meant to give students an understanding of the parent access function within myWings, called the Parent Portal, and to aid them in the event they elect to release information to parents or another third party. Throughout this document the terms “student” and “parent” are used to designate a student of the ÀÏ°ÄÃÅ×ÊÁÏ (“student”) and a designated third party (“parent”). Students may assign access privileges to any third party, including parents; but as the student will discover, the options are not limited to parents. This is a good opportunity to remind students the decision to release confidential information to a third party is important and not one to be taken lightly. We encourage all students to be mindful of the threat of identity theft and weigh carefully the benefits of sharing their information with others before assigning permissions.

For technical assistance, including passwords and login help, we recommend users contact the ÀÏ°ÄÃÅ×ÊÁÏ Help Desk at (904) 620-HELP (4357). For assistance with billing, please contact Student Financial Services at (904) 620-2472. For assistance with student records, financial aid, admissions, and registration issues, please contact One-Stop Student Services at (904) 620-5555.

Philosophy and Background Information

We encourage positive communication between students and their parents/guardians and appreciate those parents who want to be involved in their student’s educational experience. We believe a strong support network is necessary both on campus as well as at home. That being said, we frequently hear from parents regarding their frustration with their perception that the University is not being forthcoming with information related to their student. In truth, the University is limited in what can and what cannot be released to third parties, including parents.

The Family Educational Rights and Privacy Act (FERPA) is a federal law which affords applicants and students certain rights with respect to their educational records. The intent of this Act is to protect the privacy of students and their records; and many students and parents don’t realize that FERPA has been protecting their records for many years. FERPA protects the educational records of students at all levels – primary, secondary, and post-secondary. During a student’s primary and secondary school experiences, the right of access to the student’s educational records rests with the parent or guardian. When the student turns 18 or enrolls at a post-secondary institution of education, the rights of access convert to the student. This catches many families off guard; hence, their frustration. As one might suspect, FERPA is a far-reaching law with many subtleties. We encourage those who are interested in learning more about FERPA and its provisions to read more about it on our website: /records/ferpa/

In an effort to balance the protections of FERPA with the student’s decision (and desire) to share account information with selected third parties, we have developed the Parent Portal.

How it Works

Students who decide to release information to a parent will first identify the parent through myWings. Parents will receive security credentials - their own N-numbers - which can be used to access myWings. Parents will not have access to other University services like email or library privileges, but they will be able to access different areas of their student’s educational record and to pay bills on behalf of their student. We plan to periodically add new functions for parents within myWings. 

Instructions for Students:

1. Log in to and click the Student Resources tab in the left sidebar, then Student Self-Service.
2. From the Student Self-Service menu, select Student Records then Parent Access.
3. Read the information contained on the page and then click on the Add Parent link toward the bottom of the page.
4. If you know your parent's ÀÏ°ÄÃÅ×ÊÁÏ ID (parent's N-number), enter it in the field titled ÀÏ°ÄÃÅ×ÊÁÏ ID and select the best match for the relationship between you and this person. When you have finished, click Add.
5. An on-screen confirmation message will pop up. Select the appropriate response.
   • If you do not know your parent's ÀÏ°ÄÃÅ×ÊÁÏ ID (parent's N-number) or if they do not have an N-number, click on the Create Account Invitation link.
   • On the Parent Account Invitation screen, enter all of the information requested and click Submit. 
6. If the parent already has a myWings account due to a prior history with ÀÏ°ÄÃÅ×ÊÁÏ (i.e. they are a former employee or student), skip to Instructions for Parents below. If not, an email will be sent to you with important information. Forward the email to the person you identified in the system. They will need to complete the registration process.

Notes

• After the parent has been established in the system, you may edit what your parent can see. If you need to change the default values, click the Edit link and indicate your selections. Click on the HELP link in the upper right-hand corner for more information regarding what details are contained in each category.
• You may not delete a person from your parent list, but you may restrict their access to your information through the edit function.
• The permission to access student's information will expire at the end of December each year, as noted on the screen. Students will need to follow these same instructions each year to renew their permissions.

Instructions for Parents:

If your student elects to provide you access to account information, your student will take the steps outlined above. If you already have a ÀÏ°ÄÃÅ×ÊÁÏ ID number (an N-number) based on your current or previous affiliation with the University, you may provide that number to your student and utilize the online help on the myÀÏ°ÄÃÅ×ÊÁÏ ID website for establishing your security credentials.  If you don't have a ÀÏ°ÄÃÅ×ÊÁÏ ID number, you may provide your student with your demographic information and they can request an ID to be created for you.  If they create an ID for you, your student will receive an email which they must forward to you.  Within that email will be additional instructions and a link to the myÀÏ°ÄÃÅ×ÊÁÏ ID website where you can finalize your security credentials. Once established, you will be able to log into myWings, the secure online portal for University business, and access the Parent Portal.

Within myWings, you will see a variety of things depending on your role and history with the University. For example, if you were a student at the University, you will have access to your student records and other data, including the Parent Portal. If your only role (thus far) is that of a parent of a ÀÏ°ÄÃÅ×ÊÁÏ student who has authorized you to view information, you will only have access to the Parent Portal.

The myWings portal contains a combination of tabs (pages) and channels on each page. Depending on your role with the University, you may see many tabs and channels or only a few. The link to the Parent Portal will be found in a channel.

Follow the link to the Parent Portal to view the information released to you by your student. If you have more than one student at the University, you will be able to select them from a drop-down list. If you have questions regarding what information your student has released to you, we encourage you to have a conversation with your student.

Again, for technical assistance, including passwords and login help, we recommend users contact the ÀÏ°ÄÃÅ×ÊÁÏ Help Desk at (904) 620-HELP (4357). For assistance with billing, please contact Student Financial Services at (904) 620-2472. For assistance with student records, financial aid, admissions, and registration issues, please contact One-Stop Student Services at (904) 620-5555.

Thank you again for your continued interest in your student’s experience at the ÀÏ°ÄÃÅ×ÊÁÏ.